Support

Email us: contact@donneko.com
We reply within 3 business days. Please include your nickname and the approximate date and time of the issue so we can find it.

Common questions

How do I delete my account?

In the app: Profile → Settings → Delete account. You can also request deletion from the web without the app.

How do I manage or cancel my subscription?

Subscriptions are billed by the App Store or Google Play, so they are cancelled there — not in onem.

Cancelling stops the next renewal. You keep access until the end of the period you already paid for.

I paid but nothing happened

Open the subscription screen in onem and tap Restore purchases. If it still does not appear, email us with the store receipt.

Someone is harassing me, or I saw something inappropriate

Use Report or Block from the chat screen, a story, or the person's profile. Reporting also blocks them for you, so their content disappears from your screens at once. Blocking is immediate and mutual. A person on our team reviews every report within 24 hours; content that breaks our Terms is removed and the user who posted it is removed from onem. You can also write to us from Profile → Contact us / Report a problem in the app.

All legal documents

Approximate location for users who have not shared their location is estimated from the connection address using IP Geolocation by DB-IP.