Terms of Use
onem (one miles) · Effective 2026-10-06
By using onem you agree to these terms. If you do not agree, do not use the app.
1. Who can use onem
You must be 18 years or older. You may not use onem if a store or a court has
previously banned you from it.
2. Your account
onem creates an anonymous account on first launch; there is no password to protect.
The account is tied to that installation. If you delete the app, change device, or
reinstall, the account cannot be recovered and its profile, chat history and credits are
gone. Keep that in mind before buying anything.
3. How conversations are paid for
onem runs on credits.
- You receive free credits each day, simply by opening the app.
- Starting a conversation with someone costs credits, once per conversation. Returning to a
conversation you already opened is free.
- Each conversation includes a number of free messages. When those run out you can extend the
conversation with credits.
- Credits have no monetary value, cannot be exchanged for cash, and are not transferable
outside the in-app gift feature.
4. Subscription
onem offers an auto-renewing subscription.
- What you get: a weekly allowance of credits, delivered automatically for
as long as the subscription is active.
- Length and price: monthly or yearly. The exact price for your country is
shown in the app and on the store listing before you confirm, and is charged in your
local currency.
- Payment is charged to your Apple ID or Google account at confirmation
of purchase.
- It renews automatically unless you turn off auto-renew at least 24 hours
before the end of the current period. Your account is charged for renewal within 24 hours
prior to the end of the current period.
- How to cancel: in your store account settings — iPhone: Settings → your
name → Subscriptions. Android: Play Store → Profile → Payments & subscriptions →
Subscriptions. Deleting the app does not cancel the subscription.
- After cancelling you keep access until the end of the period you already
paid for. No refund is given for the unused part of the current period, except where the
law or the store requires one.
- Refunds are handled by Apple and Google, not by us, because they take the
payment. If a purchase is refunded or reversed, we end the corresponding subscription
benefits.
We do not sell consumable credit packs. Credits are earned daily or come with a
subscription.
5. Zero tolerance for objectionable content and abusive users
These terms are the end-user licence agreement (EULA) for the onem app. You must accept
them before you can use onem. There is no tolerance for objectionable content or abusive users.
You may not post, send or upload — in your profile, photos, stories or messages — anything that:
- is sexually explicit, contains nudity, or solicits sex, nude photos or sexual services;
- involves or sexualises anyone under 18 — ever;
- harasses, threatens, bullies, stalks, insults or impersonates anyone, or encourages self-harm;
- is hateful or discriminatory, including slurs and hate symbols, or is violent or gory;
- is a scam, asks for money, gift cards or crypto, or pushes people to another app or link for that purpose;
- is spam, advertising, recruitment or any commercial pitch;
- shares another person's private information, or photos of someone who has not agreed;
- breaks the law.
You also may not scrape the service, automate accounts, or try to get around credit limits, blocks,
content filters or the age requirement. Users who break these rules are removed from onem.
Content that sexually exploits children is reported to the authorities.
6. Content filtering, reports and how fast we act
- Filtering. Words that break these rules are blocked or masked automatically, and text and
photos are checked by automated systems before or right after they are shared. Content that fails a check
is not shown to other people.
- Reporting. You can report any profile, story or message from the chat screen or the
person's profile. When you report someone, they are blocked for you straight away and their content
disappears from your screens.
- Blocking and removing. You can block anyone at any time; blocking works both ways and takes
effect immediately. You can delete your own stories at any time; they disappear for everyone at once.
- We act within 24 hours. A person on our team reviews every report and every automatic flag
within 24 hours. If the content breaks these terms we remove it, and we suspend and eject the user who
posted it. We may do so without prior notice and, where the violation caused the removal, without refunding
unused credits or subscription time.
- Contact. To report inappropriate activity or ask about a decision, use
Profile → Contact us / Report a problem in the app or write to
contact@donneko.com.
We do not vet the people you meet. onem introduces strangers. Use judgment,
meet in public places, and tell someone where you are going.
7. Your content
What you write and upload remains yours. You give us the permission we need to store it and
show it to the people you send it to, to check it against these terms (section 6), and to keep backups
for a reasonable period. You are responsible for having the right to post what you post.
8. Availability
We may change, suspend or discontinue parts of onem. We try not to break things you paid for;
if we discontinue the subscription, we will stop billing and honour the period you already paid.
9. Disclaimer and liability
onem is provided "as is", without warranties of any kind, to the fullest extent permitted by
law. To the extent the law allows, our total liability to you for any claim relating to onem is
limited to the amount you paid us in the twelve months before the claim. Nothing here limits
liability that cannot be limited by law.
10. Ending it
You can delete your account at any time — in the app, or
from the web. We may terminate accounts that violate these
terms.
11. Changes to these terms
If we change these terms we update the date above. For significant changes the app asks you to
accept the new terms before you continue; if you do not accept them, you can delete your account.
12. Contact
Questions, reports of inappropriate activity, or appeals:
contact@donneko.com — or Profile → Contact us / Report a problem
in the app.
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